Buick Outranks Volvo in Used Car Safety

NCAP_5_star_logoIn the auto industry, car manufacturers get bragging rights when their brands score high on safety testing. Buick now gets to blow their own horn after beating Volvo in used car safety rankings. iSeeCars.com, a search engine firm recently analyzed 30 million car listings to determine which brands had the highest percentage of 5-star safety related vehicles. And Buick came out on top.

The most credible of these safety testers is the National Highway Traffic Safety Association (NHTSA) is under the U.S. Department of Transportation which was established by the Highway Safety Act of 1970. They are dedicated to achieving the highest standards of excellence in motor vehicle and highway safety and work to help prevent crashes and their attendant costs, both human and financial.

Buick took first place with more than 26 percent of its used car listings getting the NHTSA 5-star designations. Swedish car maker Volvo came in second with 24 percent. iSeeCars.com analyzed 30 million car listings posted on its site in the past year and calculated 5-star safety ratings by brand for the model years ’01 through ’14. It took the number of listings with 5 stars status divided by all car listings with NHTSA ratings and Buick came out on top.

Buick scoring by vehicle model is as follows: Regal (67%), Enclave (45%), LaCrosse (33%) and Encore (30%).

iSeeCars is a search-engine firm that ranks cars by calculating an overall score based on analysis of condition, history, negotiability, pricing and competitiveness.

Stop in Liberty Buick GMC today and we’ll find you your next good, safe used car.< br />

Cynthia Schick,
Google Author & CCP Web Design Staff Writer

Buick Tops J.D. Power’s 2014 Customer Satisfaction Study

JD_POWER_SERVICE_Logo1The J.D. Power and Associates Customer Satisfaction study revealed Buick ranks highest in customer satisfaction scores among mass market brands.  On a 1,000 point scale of customer satisfaction, Buick scored an overall CSI score of 835—a 26-point improvement from 2013 and beating the other 18 brands in the mass market category. The other GM brand, Cadillac, scored high in satisfaction with dealer service among luxury brands achieving a CSI score of 872.

The premise of the study is based on asking its participants how satisfied they are with their 1 to 5-year-old vehicles with the service they received for their car at dealerships. The study measured customer satisfaction with service at a franchised dealer facility for maintenance or repair work among owners and lessees of 1- to 5-year-old vehicles.

“Customer satisfaction is our number one key goal here at Liberty Buick GMC,” say Scott McCorkle, owner of the Matthew, NC based dealership.

More than 90,000 automobile owners took part in the study, which took place between October and December 2013. Only franchised dealer facilities for maintenance or repair work were eligible.  The 2014 U.S. CSI Study also included owners and lessees of 2009 to 2013 model-year vehicles.

Another key finding in the Study was the importance of maintenance programs-both free and pre-paid.  The Study cites that the popularity of Maintenance Packages continues to increase, which in turn, benefits auto dealers and brands through higher loyalty and repurchase rates.

Overall, the Study shows that customer satisfaction is improving in the industry.  Another key finding, and in more specific fields, the Study has shown that dealerships that use digital tablets during service interactions can have a positive impact on customer satisfaction.

Liberty Buick GMC takes pride in our customer service and professionalism in both our sales and service departments. Contact Liberty Buick GMC either by phone or a service appointment. We’re located at 9028 East Independence Blvd. in the Charlotte Matthews area. To make a service appointment, call (704) 321-4917.

By Cynthia Schick

Google Author & CCP Web Design Writer

Buick LaCrosse & Buick Enclave – Consumers Digest Best Buy Award Winners!!!

Buick Lacrosse Buick Enclave
Buick Lacrosse & Buick Enclave - BeConsumers Digest Best Buy Award Winners!!!

Buick Enclave

A full-size crossover SUV, the Buick Enclave sports a number of family-friendly features, such as a roomy cabin with easily accessed and adult-friendly third-row seats. There are three trim levels: base CX, CXL1 and top-of-the-line CXL2, all with standard seven-passenger seating. An available second-row bench seat increases capacity to eight. The 3.6-liter V6 is rated at 288 horsepower and 270 pound-feet of torque.

Buick LaCrosse

The 2011 Buick LaCrosse ranks 3 out of 8 Affordable Large Cars. This ranking is based on our analysis of 20 published reviews and test drives of the Buick LaCrosse, and analysis of reliability and safety data. The 2011 Buick LaCrosse stands out among affordable midsize cars for its sharp styling, confident performance and a cabin that’s one of the most luxurious available at this price point. The LaCrosse is available in base CX, more upscale CXL, and top-of-the-line CXS trims. New for 2011 is a standard four-cylinder engine in the CX and CXL front-wheel drive trims.